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Customer Service

General Inquires

Customer satisfaction is our top priority. For all inquiries, Please contact us at
P. 213.749.7607
E. bsharpcollection@gmail.com
Monday through Friday - 8:30 am to 5:30 pm (PST)

Payment & Billingy

We accept: All major Credit Card ( American Express / Discover / Mastercard / Visa )

Shipping

We use UPS, FEDEX and USPS
Ground (3-7 days, determined by destination)
3 Day Select (delivery by end of day)
2nd Day Air (delivery by end of day)
2nd Day Air AM (delivery by 10:30 AM)
Next Day Air Saver (delivery by 3 PM)
Next Day Air (delivery by 10:30 AM)
Next Day Air Early AM (delivery by 8:30 AM)

*Price depends on weight of box and destination. We charge shipping fee, once we prepared shipment.

Pre-Order & Back Order

Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.

If you have any questions or concerns regarding your back orders please contact the web team via email: bsharpcollection@gmail.com or phone: (213) 749-7607.

Returns

Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original package with all parts included.

To file a claim on damaged or return items, please email bsharpcollection@gmail.com for your return authorization (RA) Request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

Company Name
Address
Invoice Number
Picture of damaged unit(s)

We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage and/or return claims should be made within 2 business days of receipt of goods. Damaged/returned merchandise must be mailed back to us within 2 weeks of approval date. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags. We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.

Depending on the nature of the claim, customers may cover the expense for return shipping.

All sale items or discounted items are deemed FINAL and cannot be returned.

Once you receive a return authorization (RA) form,

Please mail the package to:

B-Sharp USA
Attn: Returns
1015 S. Crocker St. #S03
Los Angeles, CA 90021